General Terms and Conditions (GTC)
Status: April 2021
The general terms and conditions regulate the legal relationship between the event visitors and SPREEHALLE Berlin. They are part of the contract for the purchase of tickets for events.
For the events of other organizers taking place in the SPREEHALLE Berlin, the SPREEHALLE Berlin takes over the advance sale of tickets on their request. Organizers may make advance booking and ordering arrangements that deviate from the General Terms and Conditions (GTC) of SPREEHALLE Berlin.
2. opening hours
The box office opens 1 hour before the start of each event.
3. programs and starting times
The event programs of SPREEHALLE Berlin and their starting times are announced in the publications of SPREEHALLE Berlin. Subject to change without notice. After the start of an event, visitors may be granted subsequent admission if necessary, whereby no claim can be made to the previously purchased seat. There is no legal entitlement to late admission.
4. entrance fees and discounts
SPREEHALLE Berlin publishes the valid admission prices in its publications and announces them at the box office. SPREEHALLE Berlin has no influence on the charging of advance booking fees by external sales outlets. The sale takes place via the ticket system Pretix.
Admission is free for the officially designated accompanying person of severely disabled persons; however, advance registration is required if possible. This can be done by phone and email or purchased in person at the box office in the foyer based on availability.
Discounts are granted to eligible individuals based on availability. Discounted tickets can also be purchased through all major distribution channels.
We grant purchase of and admission with discounted tickets only upon presentation of a valid credential. Pupils, trainees and students up to and including the age of 35, refugees, the unemployed and those doing military or alternative service are entitled to a discount. For certain events, the contingents for discounted tickets are limited.
The valid discount certificate must be presented at the admission control. This does not apply to tickets purchased directly at the box office in the SPREEHALLE Berlin. Here, the proof must be shown when paying for the tickets. If proof cannot be provided, the difference to the full admission price may have to be paid subsequently. Information about the amount and type of discounts can be found online, in the program booklet and at the box office.
6. ticket sales and ticket reservation
6.1. Advance booking and box office
Tickets for the events in the SPREEHALLE Berlin can be purchased at the box office in the foyer and online. The buyer must check the correctness of the cards and the change immediately upon purchase. Subsequent complaints cannot be accepted. The box office will only sell tickets for the event taking place.
6.2. Exchange and redemption of cards
There is no right of return or exchange of tickets. Changes to the program as well as changes in the cast also do not constitute a right of exchange or withdrawal. No replacement will be provided for expired tickets.
6.3. Card loss
As a matter of principle, SPREEHALLE Berlin will not replace lost tickets. A replacement ticket can only be issued if it can be traced which ticket was purchased. In this case, the original card loses its validity. A replacement card fee may be charged.
6.4. Passing on tickets
The commercial resale of SPREEHALLE Berlin tickets is not permitted. The offering of tickets in or in front of the SPREEHALLE Berlin is not permitted.
6.5. Ticket reservations
Within the limits of the available contingents, reservations for SPREEHALLE Berlin events can be made by telephone. Reserved tickets must be paid for and picked up at the SPREEHALLE Berlin box office on the day of the event 1 hour before the event begins.
Ticket requests made in writing, by fax or e-mail will be processed in the order in which they are received. No guarantee of claim can be made. Tickets ordered and paid for online via Pretix must be presented digitally or as a print before entering SPREEHALLE Berlin. There is no right of return or refund via Pretix.
6.6. Payment method
Tickets ordered by telephone or in writing can be paid for directly at the box office in cash or also cashless with EC card, Visa or Master Card.
6.7. Withdrawal from the reservation contract
If payment for reserved tickets is not made within the respective deadline, they will be released for resale without replacement and without feedback from SPREEHALLE Berlin.
6.8. Event postponement or cancellation
If the event is postponed, the ticket already purchased loses its validity and must be exchanged. Shipping costs and other expenses will not be reimbursed. Further claims are excluded. Tickets purchased online are automatically cancelled according to the terms and conditions of the ticket provider Pretix.
Deviating or supplementary regulations for ticket sales remain reserved. They will be published by SPREEHALLE Berlin or announced at the box office.
SPREEHALLE Berlin reserves the right to make use of its domiciliary rights and to deny access to or exclude from the event persons who have come to light as a result of discriminatory, racist, nationalistic or anti-Semitic statements or acts.
6.9. Time slot tickets
In order to be able to optimally direct the flow of visitors and thus comply with the applicable hygiene and distance regulations, it is necessary to book a time slot for separate events. The time slot ticket allows access to exhibitions within the booked time slot.
7. hygiene concept for covid 19 pandemic containment.
By purchasing the ticket, you agree to comply with the hygiene concept. Failure to comply with the concept may result in exclusion from the event.